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1) For Extended Hardware Service, Complete for Business and Complete for Business Plus – aggregate limit of liability up to the original product purchase price or 2 replacement claims, whichever is reached first.
2.) Advanced Exchange Service is available at no additional charge with the Manufacturer Hardware Warranty for commercial Surface Pro 6, Pro 7, Pro 7+ and X for Business, commercial Surface Laptop 2, 3 & 4 for Business, commercial Surface Book 3 for Business, commercial Surface Go 2 for Business, and commercial Surface Laptop Go for Business. Advanced Exchange is only available in supported markets. Restrictions apply. See Surface for Business warranty page for AES terms and conditions and list of supported markets.
3.) Next Business Day Replacement is included in Microsoft Complete for Business Plus and is available as an Optional Add-on when purchasing Microsoft Extended Hardware Service and Microsoft Complete for Business.
4.) Drive (SSD) Retention is only available on Microsoft Surface devices in which the SSD is marketed as removable per the Technical Specifications. Drive (SSD) Retention is included in Microsoft Complete for Business Plus and is available as an Optional Add-on when purchasing Microsoft Extended Hardware Service and Microsoft Complete for Business. SSD is only removable by skilled technicians following Microsoft’s instructions.
5). Microsoft is not liable for any damages or injuries sustained. Further, any resulting damage will not be covered under the Hardware warranty or Protection Plan.
This information is provided for summary purposes only.