Today, engaging with customers over digital channels is crucial to business success. Social media, Internet surfing, mobile and desktop messaging apps have woven themselves into our daily lives. Long gone are the days where you call a company, leave a message, and never receive a response.
Engage Digital™ is RingCentral’s solution to these changing needs of omni-digital contact centers, making it easy for companies to meet customers wherever they are online. By identifying users across multiple channels, and merging all of these profiles into a single digital identity, a company’s agents are able to provide stronger, more contextual, and more effective customer service on the channel of choice of the customer.
Join Softchoice & RingCentral on Wednesday, June 23 at
1 pm ET to learn how RingCentral Engage Digital™ can empower your agents and reduce costs with a single, easy to use interface.
Registration for this event is now closed.
Meet Your Speakers
Chris Luongo
Digital Engagement Solutions Engineer
Chris has worked with some of the largest brands in the world to help them realize the full potential of a digital first contact center. His background includes experience on the frontlines as a contact center agent, managing a global contact center team, & many years as a solutions engineer in the digital CX space.
Erik Smith
Digital Engagement Principal
Erik works with customers and prospective customers to identify areas of strategic opportunity for digital engagement, including expansion into new channels, introduction to A.I., and team realignment to digital expertise. He has worked in the digital engagement space for 9 years and has an MBA from the University of Texas McCombs, and BA in Economics from the University of California, Irvine.
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